Atherton, CA

Full-time; Hourly position.

Flexible schedule. On-call as needed.

COMPENSATION: 

• $95,000 - $144,000/year, DOE & Negotiable
• Discretionary Bonus (Up to 20%)
• Health Insurance
• Paid Vacation, Sick days
• Paid rest & meal breaks
• Regular reviews & advancement opportunities

ABOUT US:

Excellence Services LLC is a professional private-owned company that provides luxury service for one HNW family exclusively. We help our client enjoy their life and encourage employee success.

SUMMARY:

We are seeking a responsible Family Assistant whose primary responsibilities will include (but are not limited to) family management, property management, childcare, and personal event service. An ideal candidate should be forward-thinking, have great attention to detail, have the ability to work under pressure, have a flexible schedule, and be willing to wear multiple hats. It is essential to be quick-thinking to prevent or solve any issues that may arise.

PRIMARY DUTIES:

Personal/Household Assistant:

• Manage Family’s personal calendar to ensure Principal’s are up to date with high priority events.  - Birthday’s, weddings, medical appointments, etc.
• Answer and make phone calls on behalf of the family: Schedule/cancel personal appointments, create travel itineraries, and prepare logistic documents. 
• Accompany family to trips, outside events, activities, and appointments.
• Assist the Estate Manager to be his "eyes and ears". The candidate will be asked to assist with research, and troubleshoot issues when necessary. 
• Maintain an approved product list for home and personal items, including sourcing information. - Keep an inventory of personal items for principals, and restock as needed.  Manage PAR lists.
• Monthly/weekly purchase order submission, get approval, place orders, and track delivery status.
• Shop for household items as needed, prepare and submit expense reports, oversee onsite vendors as needed.
• Update and maintain Google Contacts.  Ensure information is synced to phones.
• Purchase gifts, develop and maintain gift tracker, and review and audit receipts. 
• Good organizational skills to maintain closet systems, and toiletries.
• Manage seasonal wardrobes and clothing size rotations.
• Provide driving services to the Principals and their family as needed.

Nanny:

• Work closely with the children's parents to aid and assist with childcare whenever necessary. 
• Carefully research and propose age appropriate local activities and resources, register attendance, and accompany children to activities.
• Able to transport children to and from play dates, outings, classes, etc.
• Assist children with homework and school projects in an interesting, engaging manner.
• Liaise with children’s schools, track and report to parents on school progress.
• Develop children’s independence; help them be self-motivated, and guide them on etiquette and manners.
• Develop and implement a sanitation schedule of toys, surfaces, handles, etc.
• Engage activities at home, scheduled outings, themed weekends, etc.
• Ensure children’s timetable is adequate and allows for the day to run smoothly.
• Able to prepare fresh and healthy snacks. Work with the Chef to develop child-friendly menus.
• Cook breakfast and meals for children and the family as needed.
• Light chores.

REQUIREMENTS:

• Have at least 3 years of management experience.
• Have experience managing 3+ subordinates.
• Bachelor’s degree or above.
• Flexible schedule with weekend and holiday availability.
• Proven experience working as a personal assistant is required.
• Experienced working with preschool and school-aged children is preferred.
• Experienced with 2+ children in a private home domestic setting is preferred.
• Must be able to build a positive rapport with children. Intuitive to the needs of the children.
• Willing to travel with family both internationally and domestically.
• Highly organized, detailed oriented, proactive, excellent time management skills, and service-minded. 
• Attentive to Principals' preferences and style. Can take direction and accept feedback.
• Well-groomed, professional, active, fit, and non-smoker.
• Reliable and punctual. Long-term intent only.
• Excellent communication skills and ability to multitask.
• Creative, energetic, positive, happy, compassionate, and calm under pressure.
• Resourceful and takes initiative to follow through and complete tasks timely. Willing to assist with the day-to-day functioning of a busy family and household.
• Annual flu shot required.

OUR CORE VALUES:

• Principals’ First: Always put our principals’ needs and interests first.
• Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
• Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
• Dedication: Shows a deep commitment to the role and the company. 
• Accountable: Takes ownership of tasks and completes thorough due diligence.
• Independent: Thinks and acts independently. Able to be self-taught and keep improving.
• Resilience: Never complains or shies away from work. Welcome feedback and can thrive under pressure.

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