Location: Atherton, CA, 94027 (On-site)

Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt

Availability: Typically 9 am - 5:30 pm M-F, with availability for on-call support as needed

COMPENSATION:

• $130,000 - up to $400,000/year (DOE)
• Discretionary year-end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & significant opportunities for career advancement

INTRODUCTION:

Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.

DUTIES:

Team / Personnel Management:

• Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.

Vendor & Supplier Management:

• Negotiate and manage vendor contracts, establishing long-term partnerships to ensure high-quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards.

Property Management:

• Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency.

Administration and Communication Coordination:

• Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G-suite. Manage documentation, maintaining organized, secure records with regular process evaluations.

Personal Matters and Errands:

• Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high-value needs. Set measurable goals for efficient, reliable service delivery.

Emergency and Flexible Support:

• Develop contingency plans for urgent requests, such as last-minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling.

Confidentiality and Professional Ethics:

• Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust.

Document and Data Management:

• Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency.

REQUIREMENTS:

Education & Experience:

• Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
• 5+ years in management roles within luxury hotels, family offices, or private estates.

Core Competencies:

• Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations.
• Vendor Management: Expertise in managing complex vendor relationships with a focus on delivering value and quality.
• Organizational Mastery: Superior organizational skills, able to handle multiple priorities with precision and foresight.
• Communication: Strong written and verbal communication skills in English; additional languages a plus.
• Technological Proficiency: Skilled with G-suite, iPhone, MacBook, and property management tools.
• Problem-Solving: Demonstrated ability to think strategically and implement solutions to complex challenges.
• Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters.

Preferred Qualifications:

• Experience in high-end service environments or event management.
• Familiarity with global operations or cross-cultural teams.

CORE VALUES:

• Principals' First: Unwavering commitment to meeting the needs of our principals.
• Learn from Mistakes: Ability to learn from challenges, take accountability, and grow.
• Conscientiousness: Diligence in performing tasks with precision and care.
• Dedication: Deep commitment to role, team, and organization.
• Accountability: Ownership of responsibilities with thorough attention to detail.
• Independence: Proactive problem-solver with a drive for continuous improvement.
• Resilience: Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude.

WHY JOIN US?

• Elite Environment: Lead operations in a luxurious estate, serving a distinguished clientele.
• Strategic Impact: Shape the success of a prestigious household through innovative leadership.
• Career Growth: Access tailored training and advancement opportunities to elevate your career.
• Innovative Tools: Leverage cutting-edge systems for seamless operations.
• Competitive Rewards: Enjoy a top-tier salary, performance bonuses, and comprehensive benefits.
• Collaborative Culture: Thrive in a supportive team that values your contributions.

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